Information Technology Careers at Lifespan

Clinical EPIC Support Analyst Job

Job Number: LCS14184

Job Title: Clinical Epic Support Analyst

Department: Planning & Architecture - 0014925

Facility: Rhode Island Hospital

Location: Providence, RI

BA/BS degree in Management, Healthcare or related field required.


Minimum of 1 year of application support experience as an applications support analyst or trainer. At least 6 months working with the EPIC application and ancillary clinical applications, experience with similar applications may be considered. Epic certifications on 2014 version are a plus. One year of experience in a support/training environment providing classroom education and at the elbow support for Epic clinical modules. Experience in clinical system training and support, knowledge of network hardware and systems, and specific healthcare applications and ancillary clinical systems as well as other systems physicians use to support their workflow. Three year’s healthcare experience (clinic, hospital or health system) including clinical workflow and clinical terminology. One year of experience working in a large healthcare environment and as a patient care provider is preferred. Advanced computer skills and advanced knowledge of Microsoft Office applications and a working knowledge of Citrix, Windows 7 and Office 365. Familiarity with all system components (workstation, Citrix, application, network, database, interface, etc.) and related issues that may be caused by them.

The Clinical Support Analyst (CSA) reports to the Manager of Service Desk. Guides Epic adoption and supports usage as a primary point of contact between clinical care team members and Epic users who interact with patients on a regular basis and IS team. Provides real-time support to physicians, nurses and other care givers. Accurately gathers details of reported Epic or Epic related technology incidents or requests, and works to either restore service by providing education to support users or to triage to the appropriate IS resource. Identifies learning needs, develops educational and reference materials, and teaches use of Epic in class room and one on one setting.