Administrative & Clerical Careers at Lifespan

Patient Service Representative Job

Job Number: TMH19072

Job Title: Patient Service Rep

Department: Women's Primary Care - 1102565

Facility: The Miriam Hospital

Location: Providence, RI

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative greets patients, performs registration check-in function, answers phones, schedules patient appointments, obtains referrals and authorizations, performs discharge process and oversees and verifies the financial processes associated with the patient services provided in the Practice.


Knowledge normally acquired through completion of two year Medical Office Management program or equivalent experience in a physician’s medical office practice.

Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.


Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; EPIC experience preferred. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.