Non-Clinical Careers at Lifespan

Room Service Call Representative Job

Job Number: RIH17948

Job Title: Room Service Call Representative

Department: Food & Nutrition Patient Care - 1014302

Facility: Rhode Island Hospital

Location: Providence, RI

•Ability to read and communicate in the English language.

•Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages.

•High School graduate or equivalent preferred.

•Strong interpersonal communication and customer service skills.

•Strong basic computer skills.


•At least one-year previous food service or customer service experience is required.

•CBORD experience preferred.

High school degree or equivalent, strong computer skills, previous healthcare food service experience preferred, previous CBORD knowledge desired, strong telecommunication customer service skills a must, ability to meet deadlines, ability to work within a team, interest in therapeutic diet.

Under the general supervision of the Patient Services Director and management team, the Room Service Call Representative is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when obtaining meal choices to enter into the CBORD computerized Room Service system. Assures that patients food choices are appropriate based on the diet and updates patient meal selections/diet orders and preferences in CBORD. Prints Room Service meal timed delivery tickets, Room Service reports and labels and distributes to appropriate staff.