Non-Clinical Careers at Lifespan

Call Center Supervisor Job

Job Number: TMH17237

Job Title: Supv Call Center

Department: Call Center - 1104465

Facility: The Miriam Hospital

Location: Providence, RI

Equivalent to a High School Diploma

EXPERIENCE:
Minimum 5 years of experience in a Contact/Call Center Environment.

Supervisory experience Preferred

Excellent communications / language skills.

Computer Skill Level: Proficient


Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements.