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Clinical Specialist - Quality Improvement Job
Job Number: LCS14167
Job Title: Clinical Quality Improvement Specialist
Department: Clinical Excellence - 0014732
Facility: Corporate Headquarters
Location: Providence, RI
Bachelor’s Degree in nursing, health care or health science discipline required. Master’s Degree in health care or health science discipline preferred. Certified Professional in Healthcare Quality (CPHQ) is preferred. Certification in Lean/Six Sigma (Green Belt or Black Belt) and TapRooT methodologies is required or must be attained within first 18 months of working in position.
At least five years progressively more responsible experience in health care demonstrating knowledge of clinical systems and indicators and/or quality improvement methods and standards. Must be able to lead and facilitate meetings and project teams independently, with participants representing both physicians and other patient care, and hospital staff. Proficiency with Lifespan EHR Information Systems and other computer modules/applications related to data analysis, presentation, etc. is required (Microsoft Word, Excel, PowerPoint, Visio Minitab). Knowledge of practice methods and tools related to measuring and driving performance improvement are essential. Interpersonal skills to work with all levels of Hospital personnel, including physicians, and to elicit detailed information. Duties require excellent verbal and written communication skills. Excellent leadership and group facilitation skills are required. Good oral presentation skills and the ability to clearly convey clinical and analytical information in public forums and across various audiences are required. Multilingual skills are desirable. Organizational and planning skills to manage workflow of many projects at once and to prioritize efforts as required.
The Clinical Quality Improvement Specialist reports to the Director of Clinical Excellence. Under general supervision and within Lifespan established policies and procedures, performs diversified duties including the facilitation of quality assessment/performance improvement activities for Lifespan Medical Staff Peer Review, investigative root cause analysis, FMEA, leading and driving system improvement efforts and overall monitoring and documentation of corrective action plans related to performance improvement programs. Provides clinical analysis and support to project improvement teams across the organization. Guides medical and patient care teams in achieving evidence based care in varied inpatient and outpatient care settings, and ensure the integrity of internal and external quality metrics data. Ensures standards of the Hospital and affiliate quality management program, The Joint Commission (TJC), the Centers for Medicare and Medicaid Services (CMS), Department of Health (DOH), and other regulatory and accrediting agencies are met.