Non-Clinical Careers at Lifespan

Communications Associate Job

Job Number: EPB15678

Job Title: Per Diem Communications Associate

Department: Switchboard - 1204462

Facility: Bradley Hospital

Location: East Providence, RI

  • Reception or customer service and switchboard experience preferred.
  • Basic computer and telephone skills required.
  • High school diploma or equivalent.

  • Demonstrated customer service and interpersonal skills required to positively represent the Hospital in greeting visitors and patients.

  • Demonstrated verbal communication skills to effectively process a high volume of calls.

  • Demonstrated ability to respond to all customer and emergency calls in a confident, rapid, accurate, customer friendly and professional manner.

  • Ability to use telephone, computer, radio and other equipment.

  • Under the general supervision of the Manager of HIS/Patient Access, is responsible for coordinating communications and maintaining privacy and security of Hospital patients and staff by managing telecommunications, processing visitors, and implementing emergency response procedures.
  • Works closely with families, visitors, clinical staff, employees, admissions staff, security and all hospital departments.
  • Operates telecommunications, paging and emergency radio system and manages security visitor check in procedures at the main Hospital entrance.