Non-Clinical Careers at Lifespan

Communications Associate Job

Job Number: EPB17593

Job Title: Communications Associate Per Diem

Department: Switchboard - 1204462

Facility: Bradley Hospital

Location: East Providence, RI

BASIC KNOWLEDGE:
  • High school diploma or equivalent.
  • Demonstrated customer service and interpersonal skills required to positively represent the Hospital in greeting visitors and patients.
  • Demonstrated verbal communication skills to effectively process a high volume of calls.
  • Demonstrated ability to respond to all customer and emergency calls in a confident, rapid, accurate, customer friendly and professional manner.
  • Ability to use telephone, computer, radio and other equipment.
EXPERIENCE:
  • Reception or customer service and switchboard experience preferred.
  • Basic computer and telephone skills required.

Under the general supervision of the Manager of HIS/Patient Access, is responsible for coordinating communications and maintaining privacy and security of Hospital patients and staff by managing telecommunications, processing visitors, and implementing emergency response procedures. Works closely with families, visitors, clinical staff, employees, admissions staff, security and all hospital departments. Operates telecommunications, paging and emergency radio system and manages security visitor check in procedures at the main Hospital entrance.