Non-Clinical Careers at Lifespan

Contact Center Associate Job

Job Number: TMH15670

Job Title: Contact Center Associate

Department: Call Center - 1104465

Facility: The Miriam Hospital

Location: Providence, RI

  • A level of knowledge normally obtained through completion of high school or its equivalent.
  • Basic Medical Terminology in order to respond and direct calls to the appropriate physician, clinic, emergency facility, etc.
  • One year experience in a call center or answering service environment.
  • Ability to work collaboratively with all team members.
  • Must have Proficient written and verbal communication skills to effectively process a high volume of calls and telephone requests.
  • Respond to all customer and emergency calls in a confident, rapid, accurate, pleasant and professional manner.
  • Requires exceptional and critical thinking and analytical skills.
  • Ability to work under minimal supervision.
  • Requires strong communication, customer service, interpersonal skills and telephone etiquette.
  • Ability to remain calm in emergency situations.
  • Ability to prioritize work flow according to pre-set instructions.
  • Ability to communicate with all levels of internal and external customers.

  • Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Lifespan Affiliates using computer telephony integration (CTI) equipment.
  • Responsible for taking complete messages for all Answering Service Clients and responding to a high volume of calls.
  • Receive and direct incoming, outgoing, non-emergency and emergency type calls for all Lifespan Affiliates.