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Contact Center Associate Job
Job Number: TMH18493
Job Title: Contact Center Assoc.
Department: Call Center - 1104465
Facility: The Miriam Hospital
Location: Providence, RI
Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Lifespan Affiliates using computer telephony integration (CTI) equipment. Responsible for taking complete messages for all Answering Service Clients and responding to a high volume of calls. Receive and direct incoming, outgoing, non-emergency and emergency type calls for all Lifespan Affiliates.
A level of knowledge normally obtained through completion of high school or its equivalent.
Basic Medical Terminology in order to respond and direct calls to the appropriate physician, clinic, emergency facility, etc.
One year experience in a call center or answering service environment.
Ability to work collaboratively with all team members.
Must have Proficient written and verbal communication skills to effectively process a high volume of calls and telephone requests.
Respond to all customer and emergency calls in a confident, rapid, accurate, pleasant and professional manner.
Requires exceptional and critical thinking and analytical skills
Ability to work under minimal supervision
Requires strong communication, customer service, interpersonal skills and telephone etiquette.
Ability to remain calm in emergency situations
Ability to prioritize work flow according to pre-set instructions.
Ability to communicate with all levels of internal and external customers.