Non-Clinical Careers at Lifespan

Customer Service Representative - Pathology Job

Job Number: TMH16247

Job Title: Customer Service Representative - Pathology- 40hrs

Department: Lab Outreach - 1102956

Facility: The Miriam Hospital

Location: Providence, RI

A high school diploma or equivalent.

Broad knowledge of specimen requirements for medical laboratory tests and requirements for different methods of sample preservation.

Ability to read and comprehend simple instructions and short correspondence. Ability to document medical information as relayed by telephone maintaining confidentiality.
Interpersonal and communication skills to exchange factual information with physicians, nurses, external laboratories, etc. regarding laboratory services, test results and test procedures.

Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process..


One to three years related experience in a customer service environment or related health care environment, with at least two years working in a clinical laboratory. Formal education and/or training may be substituted for years of practical work experience based on applicability. Data entry skills and PC experience required.

Under the general supervision of the Pathology Manager and in accordance with established policies and procedures, performs a variety of customer service duties to respond via telephone and/or fax to all customer inquiries/requests in a prompt, accurate and courteous manner. Identify and expediently resolves discrepancies that occur in laboratory samples and test orders that cannot be resolved without direct customer contact.