Non-Clinical Careers at Lifespan

Emergency Department Family Assistance Job

Job Number: RIH18350

Job Title: Emergency Department Family Assistant

Department: Emergency Unit - 1012700

Facility: Rhode Island Hospital

Location: Providence, RI


Reports to and works under the supervision of the Assistant Clinical Manager. Nursing staff provides functional direction. Acts as a liaison for patients, families, visitors and emergency department staff. Performs a variety of duties to provide for general needs and comfort of patients, families and visitors who have questions or problems.

BASIC KNOWLEDGE:

•High school graduate or General Equivalency Diploma.

•Basic computer skills

•High level of interpersonal skills to exhibit sensitivity and empathy towards patients and families.

•Ability to handle stressful situations and multiple demands in an effective manner.

EXPERIENCE:

Requires two-week period of orientation. Prior experience in dealing with the public preferred.