Non-Clinical Careers at Lifespan

Emergency Department Family Assistance Job

Job Number: TMH14272

Job Title: Emergency Department Family Assistant

Department: Emergency Unit - 1102700

Facility: The Miriam Hospital

Location: Providence, RI

· High school graduate or General Equivalency Diploma.

· Basic computer skills

· Strong service excellence and telephone etiquette skills

· High level of interpersonal skills to exhibit sensitivity and empathy towards patients and families

· Ability to handle stressful situations and multiple demands in an effective manner


EXPERIENCE:

Requires two-week period of orientation. Prior experience in dealing with the public preferred.


Reports to and works under the supervision of the Clinical Manager. Assistant Clinical Managers and Nursing staff provide functional direction. Acts as a liaison for patients, families, visitors and emergency department (ED) staff. Performs a variety of duties to provide for general needs and comfort of patients, families and visitors.