Information Technology Careers at Lifespan

Network Analyst Job

Job Number: LCS14729

Job Title: Network Analyst

Department: Planning & Architecture - 0014925

Facility: Corporate Headquarters

Location: Providence, RI

Familiarity with IT infrastructure technologies including Windows, VMware, and Cisco networking is needed. Experience with ITSM tools such as Service Manager, Service Now and Solarwinds are preferred. Familiarity with Microsoft Office, Visio and Project is required.

Equivalent to a Bachelor’s degree in information technology preferred. A combination of related technical training and a minimum of three years’ network systems analysis work experience may substitute for a degree.
The ITSM Analyst will have diverse responsibilities in supporting the IT Service Management function.
  • Works with cross functional teams that contribute to the definition of the processes, standards, and methodologies, their adoption and governance
  • Work with IT Project managers to support project integration into ITSM toolsets
  • Assists with adherence to Lifespan IT policies, standards, processes, and procedures for all ITIL Service Management processes. Understand and document workflows across multiple processes
  • Participates in ensuring analyses of data, establishment of new governance metrics, KPIs, and additional reporting
  • Interpret metrics and participate in the development of appropriate actionable plans for the definition of a new and/or improvement of an existing ITIL process. This will include detailed tactical steps to drive the changes desired with clearly defined success criteria.