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Lead Contact Center Associate Job
Job Number: TMH14008
Job Title: Lead Contact Center Assoc.
Department: Call Center - 1104465
Facility: The Miriam Hospital
Location: Providence, RI
High School Graduate or equivalent.
Five years in a Call Center or scheduling environment.
Excellent keyboarding skills essential.
Excellent verbal and written skills coupled with a pleasant manner.
Exceptional customer service skills and the ability to interact with all level of internal and external customers.
Ability to process a high volume of calls in a fast-paced environment and the ability to process medical emergency calls rapidly and accurately.
Basic medical terminology preferred
Reporting to the Manager of the Call Center, functions as the lead resource person to the Call Center Clinic Service Representative staff. Assigns and reviews work, assists in the orientation and training of new staff and is responsible for coordination of work flow. Performs the duties of the Call Center Clinic Service Representative.