Non-Clinical Careers at Lifespan

Outpatient Service Representative Job

Job Number: RIH15928

Job Title: Outpatient Service Rep, Children's Rehab Services

Department: Children's Rehab Services - 1013042

Facility: Rhode Island Hospital

Location: Providence, RI

High School Diploma or equivalent. Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages. Must have knowledge of medical billing routines for physician office practice. Must also have knowledge of medical terminology, diagnosis codes, and procedure codes. Must use and have knowledge of courteous telephone technique and good customer service skills.

Must be fluent in Epic full registration, claims edit, authorizations, referral management, cadence, collecting co-pay. Must be able to multi-function between two different EMRs, in a HIGH volume high stress office. Must be comfortable working with multi-national/lingual patient population


Under the general supervision of, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties include preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling; and, co-payment preparation and collection. In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities.