Non-Clinical Careers at Lifespan

Outpatient Service Representative - Wound Care Job

Job Number: RIH18929

Job Title: Outpatient Service Rep - Wound Care

Department: Wound Care & Hyperbaric Center - 1013220

Facility: Rhode Island Hospital

Location: Providence, RI


Under the general supervision, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties may include preparation of patient records; registration and pre-registration activities; problem resolution; faxing, scanning, electronic and paper filing, appointment scheduling, confirmation and rescheduling; and, co-payment preparation and collection.

BASIC KNOWLEDGE:

High School Diploma or equivalent. Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages. Must also have knowledge of medical terminology. Must be able to read, write, and speak English. Must use and have knowledge of courteous telephone technique and good customer service skills.

EXPERIENCE:

Six months related experience In a Medical Office environment and/or outpatient setting, preferred.