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Patient Accounts Representative - Ambulance Job
Job Number: RIH17692
Job Title: Patient Accts Rep Amb LEP
Department: Pedi Clinic Registration - 1014654
Facility: Rhode Island Hospital
Location: Providence, RI
A level of knowledge generally obtained through completion of High School with additional math and computer courses.
Well developed interpersonal and communication skills in order to obtain patient information and deal effectively with the public at point of contact.
Persuasive collection techniques. Ability to tactfully set payment arrangement terms and collect money.
Full knowledge of third party health insurance claims processing, coverage and documentation requirements.
Math skills and the ability to operate on-line computer terminal.
Acquired knowledge of Accounting Department patient billing systems.
Six to twelve months of previous clerical support experience is required, preferably in a setting that demonstrates ability to function effectively in high-volume clinics.
Previous experience with on-line data entry/access system required.
General supervision but according to established credit policies and procedures, interviews and registers patients for Emergency/Trauma Center or Ambulatory treatment by obtaining demographic, third-party insurance and related financial information, entering same to on-line computer system. As needed, provides customer assistance to patients with limited-English proficiency (LEP) through use of second language skills (non-English) to explain basic information regarding clinic policies and procedures, billing procedures and to assist in completing registration and related forms. Recognizes need for more specialized interpretation required of patient and family and requests same through from the Hospital’s internal and external interpreter services .Completes third-party documentation, discusses any existing balances for previous Hospital services rendered and makes preliminary determination on welfare eligibility. Request cash deposit approximating charge for scheduled services or co-insurance if applicable, and/or the co-payment required by third party coverage for clinic visits and outpatient ancillary service. Arranges payment terms. Contacts Patients Accounts Advocate, when applicable. Determines eligibility for free service when necessary.