Administrative & Clerical Careers at Lifespan

Patient Scheduler Job

Job Number: TMH18405

Job Title: Patient scheduler

Department: Administrative Support - 1103129

Facility: The Miriam Hospital

Location: Providence, RI



Reporting to the Business Manager of Surgical Services, and in accordance with established policies and procedures, performs a variety of scheduling duties, via telephone, email and/or fax to include appointment setting and verification of demographic data and other information. Also answers, screens and processes incoming centralized attendant, radio paging and telephone answering from a diversified customer base in a prompt, accurate and courteous manner.
BASIC KNOWLEDGE:

High School Graduate or equivalent.


EXPERIENCE:

One to two years in a scheduling environment.

Excellent keyboarding skills essential.

Excellent verbal and written skills coupled with a pleasant manner.

Exceptional customer service skills and the ability to interact with all level of internal and external customers.

Ability to process a high volume in a fast-paced environment and the ability to process medical emergency situations rapidly and accurately.

Basic medical terminology preferred