Non-Clinical Careers at Lifespan

Quality Improvement Specialist - Ambulatory Clinical Job

Job Number: LCS17322

Job Title: Ambulatory Clinical Quality Improvement Specialist

Department: Ambulatory Process Excellence - 0014734

Facility: Corporate Headquarters

Location: Providence, RI

Bachelor’s Degree in a health care or health science discipline. Master’s Degree in health care or health science discipline preferred. Outcomes Management certificate (CPHQ) is preferred. Certification in Lean/Six Sigma and TapRooT methodologies is required or must be attained within first 18 months of working in position.

EXPERIENCE:

At least five years progressively more responsible experience in health care demonstrating knowledge of clinical systems and indicators and/or quality improvement methods and standards.

Proficiency with Lifespan EHR Information Systems and other computer modules/applications related to data analysis, presentation, etc. is required (Microsoft Word, Excel, PowerPoint, Visio Minitab). Knowledge of practice methods and tools related to measuring and driving performance improvement are essential.

Interpersonal skills to work with all levels of Hospital and ambulatory clinic personnel, including physicians and practice managers to elicit detailed information. Duties require excellent verbal and written communication skills. Excellent leadership and group facilitation skills are required. Good oral presentation skills and the ability to clearly convey clinical and analytical information in public forums and across various audiences are required. Multilingual skills are desirable.

Organizational and planning skills to manage workflow of many projects at once and to prioritize efforts as required.


The Ambulatory Clinical Quality Improvement Specialist reports to the Director of Ambulatory Process Excellence (OpX). Under general supervision and within Lifespan established policies and procedures, perform diversified duties including the facilitation of quality assessment/performance improvement activities based on benchmarking, data analytics and the identification of best practices to measure and improve patient and provider access across Lifespan and its affiliates, enhance referring provider and patient experience, and deploy effective and efficient processes for safe and effective care and service delivery. Perform investigative root cause analysis and FMEA, leading and driving system improvement efforts and overall monitoring and documentation of corrective action plans related to performance improvement programs. Provide clinical analysis and support to project improvement teams across the organization. Guide medical and patient care teams in achieving evidence based-care in varied ambulatory care settings, and ensure the integrity of internal and external quality metrics data. Ensures standards of ambulatory quality reporting programs, the Joint Commission (TJC) and other regulatory agencies, including Rhode Island Department of Health (DOH) are met.