Non-Clinical Careers at Lifespan

Referral Specialist Job

Job Number: RIH18180

Job Title: Referral Specialist

Department: Patient Access Ambulatory - 1012442

Facility: Rhode Island Hospital

Location: Providence, RI

Associate degree in health information technology or related field or the equivalent experience in an ambulatory setting. Formal education in medical terminology, anatomy and other coding-related course.


Two years of clinical referral experience required and/or at least one year of related experience in coding/billing and medical record operations in an ambulatory care facility Health Information/Medical Record Department. Familiarity and understanding of the content of the medical record. Spanish speaking strongly preferred. Strong organizational skills with a proven ability to prioritize and handle frequent changes in workload and able to manage competing priorities. Excellent customer service and communication skills with the ability to discuss delicate matters with patients and referring providers required. Demonstrated knowledge and skills necessary to provide care to patients through the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

The Referral Specialist reports to a Patient Access Supervisor. Under the general supervision, ensures the quality of the referral process is upheld to departmental standards. Evaluates the incoming referral for information that is accurate and appropriately reflects the patient symptom to the requested treatment. Ensures quality control of the referral process is upheld by reviewing the accuracy and timeliness of referrals through monthly standard reports. Coordinates the effective and efficient processing and scheduling of all incoming referrals, adhering to established timelines and departmental procedures.