Non-Clinical Careers at Lifespan

Senior Donor Relations Officer Job

Job Number: LCS16980

Job Title: Sr Donor Relations Officer

Department: Development Office - 0014850

Facility: Newport Hospital

Location: Newport, RI

Bachelor’s degree in health care administration, communications or a related fieldor equivalent professional work experience with a track record in development-related activities (e.g. events management, annual giving, corporate and foundation relations).

Minimum of five years of professional experience in the development field including direct donor relations. Concierge services and health-care experience preferred. Strong interpersonal and customer service skills are vital: poise, finesse, authenticity, tact, self-confidence and assertiveness, diplomacy, teamwork, good judgment, confidentiality, sense of humor and excellent strategic planning skills. Exemplary oral and written communications skills are required. Strong computer and information management skills necessary, as are time management skills and excellent project management and relationship management required.

The Senior Donor Relations Officer reports to the Chief Development Officer. Under Lifespan and Development policies and procedures, manages and implements the affiliate donor stewardship program and coordinates stewardship activities for Newport Hospital. Conducts consistent, meaningful andappropriate stewardship of individual, corporate and foundation major donors and other donorsthat may be decided upon by the Chief Development Officer. Works closely with the CDO, NHF Foundation team, other development department business units, hospital senior leadership, clinical staff, NHFB trustees, and volunteers to ensure exemplary stewardship and establish long-term relationships between donors and the institution.

Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct.

Works in collaboration with the CDO, MGO, hospital senior management, Director of Patient Experience and clinical staffs to develop, manage and implementan innovative and first-class donor relationship and amenity programs to complement the objective of the overall fundraising goals and strategies of Newport Hospital Foundation.

Designs and executes tailored stewardship strategies and gift recognition plans for individual major donors, as well as corporate and foundation major donors,in close collaboration with gift officers and prospect managers. Strategies may include special acknowledgement, tours, arrangement of special meetings with hospital leadership, signage, check presentation ceremonies, other recognition events, as well as any special donor recognition requests.

Leads the program development, roll out and execution of Newport Hospital’s 24-hour access Donor Amenity for donors, and collaborates with internal teams to maximize the patient experience.

Builds strategic internal relationships with Newport Hospital teams to foster engagement in the Grateful Patient Program

Conducts consistent, meaningful, sincere and appropriate outreach to donors, including communication regarding charitable contributions that includes fiscal reporting and the impact of the donor’s giving, working with the Finance department, the affiliate business administrators and others as needed.

Collaborates with appropriate development staff on the design and execution of selected stewardship events, such as plaque viewings, in person stewardship reports and dedication ceremonies that align with affiliate’s strategies, policies and best practices.

Develops and sustains excellent working relationships at all levels of the organization to generate interest and participation in stewardship initiatives.

Creates annually, with senior leadership, the affiliate CDO and Foundation team, a donor relations plan that encompasses affiliate-specific and stewardship/donor relations strategies.