Administrative Coordinator

Under the supervision of the department director this position is responsible for overall clerical functions of the Diagnostic Imaging Support Services Department. Provides training programs and functions as customer advocate in a responsive and proactive manner. These responsibilities include but are not limited to patient processing scheduling and file room services. Functions as the primary service advocate for outpatient services by working with key department personnel to address and resolve customer complaints. The position is responsible for all clerical processes for the Diagnostic Imaging Support cost center (approximately 70 employees) and has direct supervisory responsibility for 30 FTEs at RIH and Hasbro.

Interviews hires and supervises trains and evaluates clerical support staff in the support services cost center. As appropriate takes necessary corrective action including recommending discharge of staff. Ensures staff is properly trained in functions including development and maintenance of effective customer relations maintenance of patient confidentiality. Ensures that established policies are observed; provides for training as new policies/procedures/technology are introduced.
Works with the department director and Managers to establish overall quality of clerical services and the uniformity of clerical processes throughout the Diagnostic Imaging Department. Evaluates the day-to-day operational dynamics of the sections with respect to efficiency of staff and quality of services. Uses resources and makes changes as needed to optimize these resources as measured against demands for timely high quality services. Recognizes operational and staffing issues early in their development and takes timely and appropriate corrective action. Establishes appropriate priorities to resolve problems in the division and updates and advises the department director on how these situations are or may be addressed. Functions as the primary service advocate for outpatient services by working with key department personnel to address and resolve customer complaints.
Evaluates the performance of directly assigned staff and sets performance standards for the clerical employees in each section in conjunction with evolving department philosophies and expectations and initiates effective employee counseling while supporting the basic HR related procedures. Works to resolve employee grievances using union contract and Rhode Island Hospital HR policies for guidance.
Prepares daily work schedules for directly assigned staff assuring adequate coverage at all times; adjusts schedules as necessary as a result of anticipated/emergent staff shortages in a timely manner that supports evolving department and hospital HR policies the union contract for guidance. Tracks employee attendance and takes appropriate action when these attendance policies are not followed.
Prepares and maintains various records including attendance records productivity reports payroll records and the like.
Regularly reviews work in progress in order to ensure activities accomplished are done so accurately and in timely manner; functions as resource person to others in order to clarify/resolve problems encountered by staff.
Ensures that office equipment utilized in the area of responsibility is properly maintained; arranges for repair/replacement as necessary.
Helps evaluate and investigates new technology such as automated systems work modification etc. that may provide for more effective and efficient workflow.
As necessary performs functions of subordinate group; may assist Department Director with special projects that are needed to improve operations or implement new initiatives.
Solicits input as needed from Managers regarding performance of the section�s clerical staff to provide feedback during performance evaluations.
Exercises independent thinking and functions as the principle advocate for private physicians their office staff and for patients to resolve clerical problems.
Helps develop and updates policies as needed regarding clerical operations for the overall Department.
Works with department information systems personnel to implement changes in processes and / or makes modifications that will improve operations especially regarding Lifechart LifeImage PACS and other informatics programs.
Conducts employee orientation for new staff members develops and implements in-service training programs for incumbent staff to help assure consistency of process consistency of service and overall quality of clerical services. Works with the Learning Center to develop new training programs as defined by the department.
Works with department billing personnel to help assure proper information is entered to support proper revenue cycle processes.

Other information:
BASIC KNOWLEDGE: Minimum education equal to a high school degree required with training in personal computers and large-scale information systems is preferred.
Possesses sufficient overall knowledge of associated functions to effectively plan direct and evaluate work of clerical workers.
Possesses sufficient interpersonal and communication skills to train and coach staff regarding current or new processes and demonstrate sufficient maturity and experience to demonstrate how effective customer relations can improve overall customer satisfaction.
Must have sufficient analytical skills to evaluate effectiveness of workflow make recommendations for change by collecting and analyzing management reports.
Work requires in addition to the skills normally obtained through High School one year of formal secretarial/business education or its equivalent.
Medical terminology may also be required.
Interpersonal skills to effectively interface with Hospital personnel and persons from outside the Hospital such as vendors patients etc. and to direct the activities of a subordinate clerical group.
Analytical ability in order to search records interpret materials and prepare a variety of reports and documents.
Written and oral skills to prepare and review a variety of reports documents correspondences and to effectively communicate policies and procedures.
Ability required to operate a dictation machine and related equipment.
Organizational ability to prioritize and assign work and to develop and maintain records and filing system.
Proficient computer and typing skills to prepare a variety of reports documents and correspondence.
Ability to exercise considerable independent judgement requiring knowledge of department policies and procedures.

Between one to two years progressively more responsible experience acquiring secretarial skills and experience-based knowledge of support functions ability to effectively coordinate an efficient work flow exercise independent judgement and to develop interpersonal/communication skills.

Normal office environment with some walking to assign work and review performance of clerical staff.


Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.


Location: Rhode Island Hospital USA:RI:Providence


Work Type: Full Time


Shift: 1


Union: Non-Union

Work Schedule: 

40 hours weekly day shift