Network Ops Center App Analyst

The Network Operation Center (NOC) has three main roles:
1. To ensure maximum possible service availability and performance;
2. To provision customer network services on core equipment;
3. To provide support services for Engineering and other technical teams.
Guides and facilitates teams in the development and implementation of process improvement. Identifies opportunities to apply advances in technology to network(s) infrastructure and/or applications to enhance operations and meet business requirements. Develops automation and tools enhancing processes to monitor manage and administer network(s) infrastructure and/or applications in a repeatable standardized and efficient manner. Rapidly identifies and executes real-time actions to achieve return to service performing root cause analysis and implementing corrective measures to prevent future occurrences.  Serves as a mentor to peers and team members for assigned area of responsibility.  Provides insight to management on issues as they arise.



Work closely with the Service Desk Manager and NOC Lead. Primary duties and responsibilities including but not limited to:

Proactively seeks new methods and technologies to maintain network infrastructure and applications adhering to established guidelines.

Designs analyzes installs tests configures and administers monitoring software for network infrastructure and applications as well as providing a full range of testing administration and quality checks.

Identifies need and implements system monitoring and key performance metrics including support of NMS platforms.

Troubleshoots network infrastructure server or application issues identifies root cause establishes return to service evaluates/develops/implements/documents mitigation strategies.

Identifies and proactively seeks opportunities to implement process improvements documents technical diagrams and procedures.

Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary confer with vendors and/or application analysts or assign to Network Technician for a site visit.

Other duties as assigned.


Other information:


Bachelor's degree or four additional years of related experience in lieu of a degree.

6 or more years� experience in a technical capacity supporting a network or infrastructure or application configuration.

Experience installing maintaining documenting and configuring complex network infrastructure.


Experience with Solarwinds NMS WAN and remote office network communication infrastructure

In-depth network troubleshooting experience specifically: pulling captures and Wireshark analysis

Windows Server 2012/2016

Virtualization experience (Citrix VMware)

Prior experience as team lead

CCNA MCSE ITIL or CompTIA Network certifications


Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.


Location: Corporate Headquarters USA:RI:Providence


Work Type: Full Time


Shift: 1


Union: Non-Union