Office Mgr Primary Care Tiverton

Summary:

The
Office Manager reports
to the Dept Head/Practice Manager.  Oversees
the daily non-clinical administrative operations of assigned office(s) and
supervises non-clinical office staff. 
Participates in the creation of office policies and procedures and
ensures their implementation especially in the area of patient service.
Trains schedules and supervises office staff to ensure adequate clinician
support.  Works collaboratively with the billing
team to ensure staff compliance with billing requirements to maximize revenue
collection.  Participates in implementing
new programs and makes recommendations for change to promote office efficiency
and effectiveness.

 

Responsibilities:

Develops
and maintains working knowledge of outpatient medical practice to maximize
operational effectiveness.  Participates
in overall planning of office activities to accomplish the practice�s mission
and long and short term goals. 




Supervises
the daily activities of the staff. 
Appropriately assigns tasks to support staff establishes deadlines for
work assignments and monitors completion. 
Ensures that offices are properly staffed and all functions are
performed efficiently.  Ensures adequate
staff training in all office processes and computer programs.



 



Oversees
and ensures access to care by providing guidance on triaging patient phone
calls appointment scheduling and patient registration.  Manages patient flow to ensure a prompt
organized and pleasant patient experience. 
Recommends opportunities for increased efficiency.



 



Under
the direction of the manager assists in managing provider schedules including  office clinical and call schedules as
required. 



 



Ensures
adequate administrative support for clinicians.



 



Oversees
facility maintenance and acquisition of capital items.



 



Ensures
adequate inventory of all office and medical supplies and the maintenance of
office equipment.  Orders office and
medical supplies as required.



 



Provides
data regarding provider activity and productivity and other statistical
information as requested. 



 



Remains
current with Evaluation and Management (E&M) Guidelines compliance
regulations charge posting procedures and system reports.  In collaboration with the billing team
ensures the accuracy and timeliness of front end billing activities including
obtaining complete demographic and insurance information and any required
referrals notifications and authorizations.



 



Develops
and monitors processes for ensuring patient family practice physician and referring
physician satisfaction.  Ensures
excellent communication with referring physician offices and inpatient
departments. Ensures all activities meet or exceed patient expectations. 



 



Effectively
manages the Human Resources function.  Participates
in recruiting new staff members conducts performance evaluations including
recommending corrective action and manages employee improvement plans.  Provides for continuing development of staff
and conducts staff meetings regularly to ensure that new and/or changed
policies and procedures are communicated and that operational issues are
addressed. 



 



Participates
in or leads various teams related to quality improvement as necessary.



 



Preserves
and protects patient and employee right to confidentiality



Advises
director of actual or potential problems related to regulatory compliance.  Implements approved programs to ensure
compliance.



 



Performs
other related duties as required.

 

Other information:

 



BASIC KNOWLEDGE:




Graduate of an accredited medical business education
program or equivalent experience required. 
Minimum high school diploma. 
Bachelor�s degree in management business administration or health care
administration preferred.



 



EXPERIENCE:



 



Two
years  related experience in the
management or administration of a physician practice or hospital outpatient
department.



 



Demonstrated ability to manage office operations and
supervise staff effectively.  Excellent
communication and interpersonal skills. 
Strong working knowledge of computer business applications.



 



SUPERVISORY RESPONSIBILITY:



 



Supervision
of up to 15 office support staff.  

 

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

 

Location: Lifespan Physician Group Inc. USA:RI:Providence

 

Work Type: Full Time

 

Shift: 1

 

Union: Non-Union