Patient Scheduler

Summary:
Reporting to the Manager of the Call Center and in accordance with established policies and procedures performs a variety of scheduling duties via telephone email and/or fax to include appointment setting and verification of demographic data and other information. Also answers screens and processes incoming centralized attendant radio paging and telephone answering service calls from a diversified customer base in a prompt accurate and courteous manner

 

Responsibilities:
Schedules Lifespan clinic appointments. Establishes appointment type specific provider clinic and appointment time.



Verifies patient demographic data insurance information co-payment rates and physician.



Obtains patient medical history



Interacts with physician.



Refers technical /clinical inquiries to appropriate personnel.



Responds to requests for direct dial numbers department numbers physician on call status and department functions utilizing an automated computerized system.



Handles special and priority calls such as medical emergencies code alerts and a variety of emergency and time sensitive calls from the general public patients medical personnel and other call center users.



Updates database and customer profiles to reflect the most current contact information to facilitate expeditious location of essential medical and non-medical personnel.



Prepares codes and processes a variety of transmittals to include directory changes and physician sign-outs.



Ensures shift objectives and check lists are documented.



Maintains confidentiality of customer information.



Performs other related duties as assigned.

 

Other information:
BASIC KNOWLEDGE:

High School Graduate or equivalent.



EXPERIENCE:

One to two years in a Call Center or scheduling environment.



Excellent keyboarding skills essential.



Excellent verbal and written skills coupled with a pleasant manner.



Exceptional customer service skills and the ability to interact with all level of internal and external customers.



Ability to process a high volume of calls in a fast-paced environment and the ability to process medical emergency calls rapidly and accurately.



Basic medical terminology preferred



Normal office environment with considerable sitting.

 

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

 

Location: The Miriam Hospital USA:RI:Providence

 

Work Type: Per Diem

 

Shift: 1

 

Union: Non-Union