Program Coordinator

Summary:
The Program Coordinator under general direction reports to the Director of Community Health Institute. The Program Coordinator plays a key role in integrating Connect for Health into clinical services working alongside health care providers to develop efficient systems for resource connection managing and coaching undergraduate Advocates using data to enhance Advocate performance and assuring the quality of services to clients.

 

Responsibilities:
Oversee develop and motivate a team of approximately 60 undergraduate student Advocates from Brown University



Provide daily support for Advocates at the clinic and at various on campus meetings to guide professional and leadership development



Develop and manage a team of student leaders who oversee and support peers working as Advocates through weekly meetings individual coaching sessions and trainings



Plan and lead weekend-long trainings for new Advocates and for Student Leaders each semester



Coordinate the delivery of weekly Advocate Development sessions to Advocate Corps along with Brown University�s Swearer Center



Observe and evaluate Advocates� performance at clinics and on campus as well as keep abreast of the most complex cases



Monitor and facilitate Advocates� communication with healthcare providers



Ensure Advocates� compliance with Connect for Health performance attendance and reporting standards



Undertake direct casework with a limited caseload during semester as needed and during breaks in the academic calendar to ensure continuity of client services



Communicate innovations and challenges to director and appropriate clinical colleagues



Create trusting productive and responsive relationships with physicians nurses referring providers and other clinic staff



Support Connect for Health integration into the clinical setting through strategies such as implementation of screening and referral systems and ongoing training for clinic staff to screen for social determinants of health and refer patients to the Connect for Health desk



Participate as a full member of the clinic team including attending team meetings and acting as an advocate for Connect for Health



Build and maintain a local network of resource providers including site visits and presentations to educate agency staff about Connect for Health and create streamlined referral processes



Collaborate with director and clinical team to establish quarterly program targets



Design and implement standards for quality case management and quality improvement



Ensure the accuracy of programmatic outcomes as reported in the client management database



Continually monitor outcomes and report data to director on at least a monthly basis



Use program data to manage towards program milestones related metrics and improve Connect for Health operations



Collaborate with the social work and clinical teams to dynamically assess program design and strategy



Oversee Advocate completion of required hospital volunteer enrollment process



Manage recruitment selection and onboarding of paid Advocates to provide client services during semester gap periods



Troubleshoot logistical concerns brought by Advocates and designated hospital staff such as problems with client management database scheduling and supply needs



Manage Program budget- track and order supplies for desk operations campus trainings and event needs



Coordinate annual Advocate graduation event

 

Other information:
BASIC KNOWLEDGE:

Bachelor�s degree and 3-5 years of experience in case management and/or client services with a low income population required; advanced degree in related field desirable (LICSW or LMHC strongly preferred)



Bilingual (Spanish/English) strongly preferred



EXPERIENCE:

At least two years of program management experience required and previous experience with program start-up desirable.



Previous experience in a hospital setting is desirable



Demonstrated experience successfully leading and managing a team of young staff or volunteers and leading interactive group training sessions



Strong track-record working with community agencies and/or performing case management in clinic or other setting



Proven knowledge of landscape of public benefits and community resources and how to facilitate individuals� access to those resources



Excellent interpersonal and communication skills with the ability to engage and work closely with a wide range of constituents including the Connect for Health clients college undergraduates health care providers and health system managers



Strong organizational time management and self-management skills outstanding attention to detail and high degree of flexibility and self-direction



Comfort and acumen with data analytics quantitative and qualitative data and persuasive presentation skills



Grant writing experience preferred



Proficiency with the Microsoft Office suite of programs



Ability to excel in a highly dynamic diverse and entrepreneurial environment



WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Normal office environment.



Requires standing bending and sitting.



Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.



SUPERVISORY RESPONSIBILITY:

Oversight of 60+ student volunteers

 

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

 

Location: The Miriam Hospital USA:RI:Providence

 

Work Type: Full Time

 

Shift: Shift 1

 

Union: Non-Union