Sr OpX Analyst

The OpX Senior Analyst and Process Improvement Consultant may report to the Vice President of Operational Excellence (OpX) or to a Director or Manager in Operational Excellence division depending on assigned departmental duties/responsibilities. Under general supervision and within Lifespan established policies and procedures provides measurement support technical training and project coordination aimed at performance improvement within Lifespan and the various affiliates. Supports the performance improvement agenda of Lifespan health system partners through the facilitation of key objectives aimed at patient/family center care excellence and physician engagement.

Under general direction the ideal candidate leads facilitates and supports cross-functional teams to improve and redesign operational processes critical to safe high quality efficient patient and family-centered care by leveraging Lean Six Sigma and Change Management methodologies. Working closely with organizational leadership serves as the leading process management resource by assisting in the development of standards tools and training and by acting as internal consultant for selecting managing evaluating sustaining and spreading the solutions and innovations resulting from improvement projects.


Collaborates with information services vendors department managers frontline staff and outside organizations on obtaining accurate reliable and timely data supporting performance improvement activities.

Designs and delivers methodologies and process improvement programs aimed at decreasing variation and eliminating waste. Manages assigned administrative aspects of projects directly or through departmental secretary to include but not limited to: scheduling rooms producing program announcements handouts and follow-up communications; arranging for provision of audiovisual hardware and software; overseeing registration of participants preparing program documentation as needed. Provide assessment and program outcome measures.

Functions as leader and/or participant in OpX initiatives. Facilitates consults and engages physicians and staff at all levels in the Lean Six Sigma and OpX processes. Lead site or system-wide improvement teams using various performance improvement methodologies (e.g. DMAIC methodologies six sigma team leadership root cause analysis FMEA). Responsible for collecting data and leading team toward implementing successful improvement strategies. Coordinates and supports the implementation of improvement tactics in alignment with organizational priorities.

Identifies collects and analyzes data specific to improvement projects. Uses collected data to define and measure quality processes identify variation from accepted standards of practice and define patterns and trends. Facilitate appropriate intervention and follow-up to include documentation and monitoring of corrective action plans developed in answer to quality-compromised issues. Align data collection to accurately measure process steps (under investigation) for improving quality program initiatives. Monitor quality improvement programs and act as a resource on quality metrics and performance measurement for Lifespan.

Identifies and presents best practices and other tactics needed to improve performance. Presents educates frontline staff and other key stake holders on tactics and execution. Documents monitors and measures the effectiveness of quality programs as directed. Monitors and makes suggestions to improve best practices and their integration into existing systems Responsible for creating professional reports and presentations that provide quality information throughout the organization.

Performs other duties as assigned.


Other information:

Bachelor�s Degree in Computer Science Information Systems or a related Healthcare Field (with associated technical experience) is required; Master�s degree is preferred. Six Sigma Green or Black Belt Certification is required for hire Six Sigma Black Belt Certification required within 18 months of employment. Proficient skills in Microsoft Office i.e. Word Excel Access PowerPoint; Minitab as well as other electronic health record and computer applications are required. Proficient skills in SQL database management and custom reporting tools. Advanced data display skills are required for analysis and graphing. Experience in group facilitation project management and providing training and instruction to users at all levels is required. Five (5) years of related experience is required.


Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.


Location: Corporate Headquarters USA:RI:Providence


Work Type: Full Time


Shift: 1


Union: Non-Union

Work Schedule: Monday-Friday 8:00 AM to 4:30 PM