Patient Engagement Navigator

Summary:

Supports the Population Health teams in caring for patients with chronic illnesses such as diabetes hypertension and congestive heart failure (CHF). This position plays a key role in remote patient monitoring services and care navigation.

Coordinates on-boarding monitoring and follow up of patients through remote patient monitoring devices or platforms Teaches patients to use new technology for remote patient monitoring and troubleshoots patient difficulties Manages a panel of patients by performing pre- and post-visit remote patient monitoring downloads and transfer into the electronic medical record (EMR) Triages remote patient monitoring alerts to appropriate care team members Assesses patients to determine basic needs as indicated through patient interview or chart review and refer patients with complex needs to appropriate care team member for intervention Collaborates with care teams to develop patient care plans and attends care conferences as needed such as for CHF and diabetes Performs outreach to patients (by phone portal or video conferencing) and documents all activity in the EMR Encourages patient self-management and keeping up to date with labs PCP and specialist visits and care plans under the direction of the clinical staff Provides resources and disease management education to patients Assists patients with accessing transportation or other barriers to obtaining care Adheres to federal and local confidentiality laws including HIPAA ensuring patient privacy Follows Coastal Medical guidelines for protecting patients� demographic clinical and financial information Performs other job-related duties as assigned

Other Information:

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Coastal Medical USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union