Program Mgr

In collaboration with senior leadership develops practice goals establishes non-clinical standard operating procedures and assists in preparing the budget.

Develops and maintains working knowledge of the best practices to manage outpatient medical practices to maximize operational effectiveness.

Examines the performance of existing systems and operations in order to improve productivity enhance service quality and ensure optimal use of resources. Reviews financial operational human and technology resources. Seeks input into improvement plans from administrative and clinical staff. Assists in the implementation of improvement initiatives.

Participates in overall planning of practice activities including the mission long and short-term goals and objectives. Develops and monitors processes to ensure compliance with business and billing functions. Works collaboratively with administrative and clinical leaders to maximize revenue.

Implements new programs creates policy and procedure and makes recommendations for change to promote efficiency and effectiveness in the delivery of pediatric care.

Manages the daily activities of the staff including development and implementation of office procedures and policies. Appropriately delegates to support staff and establishes deadlines for work assignments and monitors completion.

Ensures that office is properly staffed and all functions are performed in a timely manner. Recommends that a sufficient number of qualified and competent staff are available to provide services.

Manages patient flow. Oversees access to care by providing guidance on triaging patient phone calls appointment scheduling and patient registration. Monitors patient access patient flow electronic medical record systems and other operational issues.

Routinely recommends opportunities for increased efficiencies and develops plan to implement necessary changes with minimal oversight.

Manages financial information and is aware of billing details for the practice.

Develops and monitors processes to ensure compliance of business and billing functions in the practice including the adherence to timely filing limits and other regulatory requirements.

Oversees charge posting payment processing functions including preparing daily batch and time of service collections.

Conducts staff meetings on a regular basis including preparation of agenda documentation and distribution of meeting minutes.

Utilizes tracking tools to monitor patient satisfaction and success of improvement initiatives.

Effectively manages Human Resources. Recruits new staff members according to HR process and policies. Ensures staff members are properly oriented to practice responsibilities; communicates new and/or changed policies and procedures. Ensures adherence to same.

Assigns work schedules and provides for appropriate coverage in event of planned and unplanned absences. Conducts performance evaluations of staff including recommending corrective action to Human Resources as appropriate up to and including termination. Provides for continuing development of staff as appropriate.

Develops and monitors processes for ensuring patient and employee satisfaction. Ensures that issues are resolved in an expeditious manner.

Ensures and coordinates the integration of new and current providers with the Medical Staff office and all identified payers. Maintains the accuracy of the provider credentialing database for the department.

Develops and maintains relationships with Lifespan affiliate departments. As directed develops and maintains relationships with external partners including state agencies third party payers and other agencies who conduct business with the Department.

Performs other duties as assigned.

Bachelor�s degree in management business or health care administration required master�s degree in finance business or health administration preferred. Relevant ambulatory experience and demonstration of necessary skills may be considered in lieu of education.

High level of analytical quantitative financial management and problem-solving skills in order to prepare financial proposals reports and analysis in support of programs and activities.

High level of organizational and interpersonal skills to interact on matters having multiple and varying impact on department financial objectives and to respond effectively to competing needs for resources.

Minimum of seven years� experience in healthcare with at least four years of progressive experience in management.

Management level communication skills; skills in facilitation/consensus building and persuasion.

SUPERVISORY RESPONSIBILITY:

Up to 40 FTEs across multiple departments.