HRSC Representative
- Job ID: 52871
- Entity: Lifespan Corporation
- Location Name: Corporate Headquarters
- City, State: Providence, RI
- Work Type: FULL TIME
- Hours Per Week: 40.00
- Shift: Day
- Posted Date: 1/26/2024
Summary: The HRSC Advisor is responsible to provide effective
efficient and professional HR advice guidance and support through the shared
services environment utilizing knowledge base and case management tools to
assist customers with their human resource inquiries and transactions.
Responsibilities: Answer all incoming inquiries in line with the agreed Leverage existing business processes and technology and look Coach customers on utilization of HR related self-service Responsible for transactional administrative and process Assists with maintaining employee files. Perform other duties as assigned.
service level standards and ensure that accurate and concise information is
provided and captured in the Case Management System to allow for monitoring of
case volume SLAs KPIs and knowledge base accuracy.
for ways to continuously improve by identifying and suggesting ways to enhance
service levels and work more effectively.
systems and knowledge base tools.
activities in line with agreed service level standards.
Other information: BASIC KNOWLEDGE and EXPERIENCE: High School Diploma required Work requires a minimum of one year of experience in Human A working knowledge of Windows Microsoft Word Excel Must be able to process material of a sensitive and Ability to navigate through multiple computer applications Ability to communicate effectively. Ability to multi-task in a high-volume setting. Ability to maintain a positive attitude with a focus on the
Resources or a similar role in a customer focused environment where
administrative and organizational skills were used on a regular basis. An
Associates or Bachelors degree may substitute for experience requirements.
PowerPoint and the Internet. Human Resources knowledge and call center
experience strongly preferred.
confidential nature.
and databases.
employee experience.
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: Corporate Headquarters USA:RI:Providence
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
