UC Analyst On-site

Summary:
Under the direction of the Manager of Network Engineering and general supervision of senior staff the incumbent is responsible for the configuration implementation and operational management of the enterprise unified communications infrastructure and systems within Lifespan. This position provides project and operational support for the enterprise unified communications infrastructure. The incumbent functions as a team participant in the control and support of Lifespan�s unified communications infrastructure and unified communications systems supporting voice (IP telephony and traditional analog TDM services) audio video conferencing call control messaging (voicemail and fax) and customer contact center technologies and solutions.

Responsibilities:
Provision unified communications services. Provision traditional analog services and voip services. Provide end-user telephony support. Perform moves adds and changes. Configure install and troubleshoot digital and analog phone sets. Create and configure voice mailbox. Support Call Center telephony infrastructure and services. Provide call detail reports as requested.



Build and configure enterprise unified communications systems and infrastructure. Adheres to established design & configuration standards.



Provide support for assigned projects. Collaborate with staff on assigned projects. Meet established schedules and timelines. Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.



Provides operational support for the enterprise unified communications infrastructure and related technologies. Performs proactive management and monitoring of the infrastructure and systems.



Schedules plans and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code. Performs on-going assessment and enhancements of infrastructure and systems. Conducts routine capacity planning.



Create and maintain network documentation standards diagrams support and project documentation. Maintain hardware inventories of equipment and assets. Build knowledge and technical skill with supported systems.



Provides off- hours on call coverage. Ability to travel to Lifespan locations required.



Provides training to staff members of the team as required.



Performs other duties as assigned.

Other information:
BASIC KNOWLEDGE:

Equivalent to a Bachelor�s degree in Computer Science Electrical Engineering IS or related field preferred. Current certification in Cisco Voice (CCENT CCT) and other relevant technologies a plus. Must have solid understanding of telephony TDM VOIP voice gateways IP network technologies and protocols. A combination of related certification and experience may substitute for a degree.



EXPERIENCE:

Four years related work experience with traditional including at least two years or related experience with VOIP and unified communications systems.



WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Duties are performed in a typical office environment requiring extended periods of sitting walking and/or standing. It may also require lifting and moving equipment up to 50 lbs.



SUPERVISORY RESPONSIBILITY:

None.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

Location: Corporate Headquarters USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union