Administrative Assistant

Summary:

Under
general supervision of the Office Manager/Practice Manager /Medical Director works
independently to perform all administrative duties.  These duties include but are not limited to preparation
of patient records; registration and pre-registration activities; problem
resolution; appointment scheduling; and co-payment preparation and collection processing
and reconciling billing information scheduling testing and providing patient
education.

 

Responsibilities:

Schedules
patients using the scheduling system. This includes establishing the appointment type specific provider and
appointment time. Schedules follow-up
appointments. May schedule appointments for patients who
need lab work diagnostic imaging or referral to other medical providers. May schedule operating room cases. Refers
technical/clinical inquiries to appropriate personnel.



 



Completes
pre-registration and registration process using the electronic information systems.
Verifies demographic data.  Confirms
patient eligibility with insurance carriers and obtains visit and authorizations
as necessary.  Collects co-payments and
provides patients with receipts.  .  Provides mature quality customer service to
patients their families and/or their representatives.



 



Mails informational
material to new patients in advance of scheduled appointments. As necessary
contacts agencies outside the practice to obtain pertinent patient information
and to coordinate clinic/treatment programs. 
Contacts third party payers to obtain required pre-authorizations in
accordance with established policies



 



Acts as an outpatient center receptionist.  Makes telephone calls to patients as
appointment reminders.  Answers incoming
calls.   Returns phone calls to patients
physician offices and other medical providers. Greets arriving patients and
verifies pertinent information and physician using the electronic information  systems.  Interacts effectively with patients and their
family members.



 



May prepare/set-up examination/procedure rooms;
ensures clean/aseptic environment.



 



Oversees coding/billing
related functions in the practice. 
Verifies the appropriateness of the diagnostic codes and CPT codes.  Provides feedback to physicians regarding
coding accuracy. 



 



Interacts with patients
and external billing service in order to resolve billing issues including
denials.  Provides clinical data to
payors to assist in denial appeals.



 



Obtains and organizes
medical records for use by physicians. Ensures patient's file is complete prior
to treatment/clinic visit including appropriate records lab test results and
x-rays.  Evaluates file prior to schedule
visit and follows up to obtain missing data.



 



Provides coordination
between various physicians and other health care providers.  



 



Assists with development
of resources and guides for families staff and faculty.



 



Interacts with others within and outside the
practice to explain services policies and procedures coordinates scheduling
and special arrangements and resolves matters within the scope of own
authority or as directed by supervisor. 



 



Under the general supervision of the Manager may update
departmental and professional policy/procedures manuals.



 



Maintains inventory and orders office and medical
supplies at own discretion according to knowledge of usage patterns and
budgeted allowances.  Prepares and
follows-up on purchase orders and requests for checks.  Meets with vendors to review and/or evaluate
new office supplies or equipment.



 



Performs literature searches and prepares
bibliographies on a given topic as requested. 
May maintain departmental resource library.



 



Operates office machines such as a personal
computer calculator photocopier and dictation equipment.

 

Other information:

BASIC KNOWLEDGE:



 



High school graduate.  






EXPERIENCE:



 



Experience working in a business
or physician office setting with three or more years of experience preferred.   



 



Knowledge
of medical billing/collection routines for physician office practice.   



 



Personal computer
experience required.



 



Demonstrates
high level of organizational skills ability to manage physician referrals
clinic visits administrative meetings and operating schedules.  Demonstrated independent judgment skills  to appropriately prioritize urgent matters.



 



Demonstrates
excellent customer service skills with co-workers and physicians and has strong
interpersonal skills showing support sensitivity and empathy toward patients
and their families.  

 

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

 

Location: Lifespan Physician Group Inc. USA:RI:Providence

 

Work Type: Full Time

 

Shift: 1

 

Union: Non-Union