Administrative & Clerical Careers at Lifespan

Claims Follow Up Representative Job

Job Number: LCS18345

Job Title: Claims Follow Up Representative

Department: Third Party Follow-Up - 0014661

Facility: Corporate Headquarters

Location: Providence, RI

Under general supervision of the Claims Administration Follow-up Supervisor, performs all clerical duties necessary to properly process patient bills to customers taking appropriate follow-up steps to obtain timely reimbursement of each 3rd party claim and ensure the financial stability of the Hospital.


Equivalent to a high school graduate.

Knowledge of 3rd party billing to include ICD, CPT, HCPCS, UB and HCFA 1505 claim form.

Demonstrated skills in critical thinking, diplomacy and relationship-building.

Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings.

Demonstrated problem-solving and inductive reasoning skills which manifest themselves in creative solutions for operational inefficiencies.


One to three years of relevant experience in medical collections or professional/hospital billing preferred.