Non-Clinical Careers at Lifespan

Lead Customer Service Representative Job

Job Number: TMH18871

Job Title: Lead Customer Service Rep

Department: Lab Outreach - 1102956

Facility: The Miriam Hospital

Location: Providence, RI

Reports to the Manager of the section. In accordance with established policies and procedures, performs a variety of lead duties related to customer service and sample processing.


Associate’s degree or equivalent, with course work in Biology and Chemistry preferred. Broad knowledge of specimen requirements for medical laboratory tests and requirements for different methods of sample preservation. Interpersonal and communication skills to exchange factual information with physicians, nurses, external laboratories, etc. regarding laboratory services, test results and test procedures, as well as to effectively oversee, guide, train, develop and direct the daily function of Customer Service and Pathology Sample Processing staff.

Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.


Five or more years’ related experience in a customer service environment or health care related environment, with at least two years working in a clinical laboratory. Formal education and/or training may be substituted for years of practical work experience based on applicability. Data entry skills and PC experience required. Organizational and clerical skills to maintain a variety of logs and records required. Scheduling and training skills preferred.