Administrative & Clerical Careers at Lifespan

Patient Accounts Representative Job

Job Number: RIH17818

Job Title: Patient Account Representative

Department: Admitting - 1014650

Facility: Rhode Island Hospital

Location: Providence, RI

A level of knowledge generally obtained through completion of High School.

Well developed interpersonal and communication skills in order to obtain patient information and communicate effectively with the public at point of contact or via phone.

Ability to respectfully set payment arrangement terms and collect payments.

Knowledge of third party health insurance authorization/validation.


Preferred Epic ADT/Cadence and/or Billing experience.

Two year minimum experience in a hospital, physician setting or health insurance company.

Under the general supervision of the Supervisor, but according to established policies and procedures, interviews, pre-register/registers and admits patients. Financially clears accounts for Admission and other Ambulatory Departments by obtaining demographic, third-party insurance and related financial information, using LifeChart. Initiate, review and follow-up on patient accounts to ensure proper data collection for billing, reviews any existing account balances for previous hospital services, requests cash deposit by approximating charges for scheduled services or co-payments or co-insurance if applicable. Arranges payment agreement and contacts the Patient Financial Advocates when applicable and makes preliminary determination on welfare eligibility and /or RIH Financial Assistance program. Verify all demographic and insurance information and obtains and/or applies for the referrals and/or authorizations from the payers as required by Hospital policies.