Administrative & Clerical Careers at Lifespan

Patient Service Representative Job

Job Number: TMH15873

Job Title: Patient Service Rep

Department: Center for Weight & Wellness - 1103223

Facility: The Miriam Hospital

Location: Providence, RI

Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.
The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.